Frequently Asked
Questions
Reservations
If you have booked a flexible rate, you may cancel your reservation up to 48 hours prior to your date of arrival. You may do so directly or through the reservation platform/agency with which you have booked. Please take into consideration that the date of arrival starts at 0.00 am (CET).
If you have booked a non-refundable rate, the reservation is charged immediately and thus rendered non-refundable or modifiable. You may cancel your booking, but not without incurring 100% of the penalty.
We charge EUR 51.15 per additional bed, including tourist tax and night rate. We strongly recommend that our customers request an extra bed before arrival as this must be prepared in advance and billed to guarantee the extra bed. To obtain a baby cot or an extra bed, you can send us an e-mail directly to frontdesk@thealfredhotel.com.
Children over 2 years old need an extra bed. We charge EUR 51.15 per additional bed, including tourist tax and night rate. We are happy to provide a free baby cot for children aged 2 years or less. We strongly recommend that our customers request a baby cot or an extra bed before arrival as this must be prepared in advance and / or charged to guarantee the extra bed. To obtain a baby cot or an extra bed, you can send us an e-mail directly to frontdesk@thealfredhotel.com.
Payments
Whether you pay for your reservation directly or not, a credit card is required to secure your reservation. The hotel may need to temporarily pre-authorize your credit card to secure your reservation, after which you can choose to pay with another card or in cash. Regardless of your preferred method of payment, your credit card details are required during the booking process.
If you have booked a non-refundable rate, payment is required immediately, in which case the hotel requires payment by credit card. In exceptional cases, bank transfers can also be accepted.
If you have booked a flexible rate and payment is required on arrival. We accept credit cards and major bank cards.
If a payment or pre-authorization is made by a third party during the reservation process and/or the name of the credit card holder is different from the name of the booker and/or guests, the hotel will probably ask for a scanned copy of the card holder's ID and a signed letter of authorization from the card holder giving his/her agreement to the use of the credit card for the reservation.
If a third party wishes to pay for the reservation on arrival, this is not a problem.
Tourist tax is a municipal tax for paid accommodation in Amsterdam. The Amsterdam city council requires each tourist to pay 12,5% of the total room price to improve the city and its facilities.
If your reservation was made prior to January 2024 you will be asked to pay the new city tax upon arrival to the hotel. If you have any further questions please give us a call or send us an email.Arrival
Our check-in starts at 2:00 p.m. If there are rooms available before this time, it may be possible to check in early depending on arrival time and availability, in which case we would be happy to oblige you. If you want to enjoy the day without a load with suitcases, you are more than welcome to leave your luggage at reception until your return or until your room is ready. Our reception is open 24 hours a day, so a reception agent will always be present.
Unfortunately, we do not offer a shuttle service. That said, Amsterdam's urban transport is fast and efficient.
During your stay
Regrettably, The Alfred Hotel does not allow pets.
If a room is booked for an unaccompanied teenager under the age of 18 years old, a permission letter is required by the parent or legal guardian, along with copy of identification of said parent or legal guardian, including a signature and contact information. We also recommend informing us ahead of time at frontdesk@thealfredhotel.com.
The Alfred Hotel is a 100% non-smoking hotel. It is strictly forbidden to smoke anywhere within the hotel facilities, including the inner courtyard or outside your hotel room window. A fine of EUR 150 will be charged if we suspect or find our guests tampering with fire and safety equipment or if found smoking anywhere inside the hotel.
The Alfred Hotel is well equipped to accommodate the disabled. Our hotel is set up with a lift and we have many rooms located on the ground level, as well as washrooms equipped with grip bars. We strongly recommend our disabled guests to inform us of their requirements and restrictions prior to their arrival so that we can accommodate them accordingly.
Yes, there is always someone available to help you.
Our continental buffet breakfast is served daily between 07:00 and 10:00 from Mondays to Fridays, and between 08:00 and 11:00 on Saturdays and Sundays.
We serve a continental buffet breakfast offering a wide range of hot and cold options, including coffee, teas and fruit juices.
The impact of this green choice can already be seen on the Hotels for Trees website the very next day and directly contributes to (re-)forestation projects across the globe.
You can find more information about Hotel for Trees and the initiative here.
Departure
Check-out time can be as early as you need it to be and as late as 11:00. Our reception runs 24 hours, and therefore if you needed to leave you luggage behind in order to enjoy the day before your flight, you may absolutely do so with the Front Desk.
An earlier departure is not a problem. The cancellation conditions then apply.
Rates
Your credit card details are required to guarantee your booking up to your arrival at the hotel. Payment will be made at the hotel. If you cannot take up your booking, you need to cancel no later than 48 hours prior to your date of arrival. Please take into account that the date of arrival starts at 0.00 am (CET.). Bookings not cancelled 2 days before arrival will be billed at 100% penalty. In case of a no-show, the total price of the booking will be charged.
*A different cancellation policy may apply for group bookings and/or long-term reservations (more than 5 days). The hotel will contact you if this is the case.
The hotel reserves the right to pre-authorize your credit card for validity prior to arrival.
Your credit card details are necessary to qualify for this rate. No modifications or cancellations can be made after booking. Upon booking, the payment is charged immediately, thus rendering your reservation non-refundable and non-modifiable. You may cancel your booking, but not without incurring 100% of the penalty.
