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Corona outbreak FAQ

At The Alfred Hotel we are very aware of the situation created by the corona virus outbreak. This page contains information for current and future guests. Do you have any questions after reading this page? Then do not hesitate to contact us. We are ready to answer all your questions.

What precautions have we taken against the corona virus?
The health of our employees and guests is our top priority. Therefore we have taken various measures. For example, we have adjusted our hygiene regulations and we are extra alert to the health of our employees and guests. This also means that we no longer shake hands at reception or other times. We also encourage guests and our employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol. Our restaurant is currently opened and we serve breakfast in the room or in a take-away bag.

What does this mean for your stay in The Alfred Hotel?
All attractions and museums may remain open, sometimes with a few additonal safety measures. Hotels and restaurants remain open. Shops and public transport will also remain open as usual, although wearing a facemask is mandatory. Ask our employees for tips about small-scale attractions and events.

Is breakfast and dinner still served?
All restaurants and cafes in the Netherlands are currently open. This also concerns our own restaurant. However, breakfast is offered in a take-away bag. This way you can choose where you want to have your breakfast.  

How can I cancel my stay?
If you have booked a flexible rate, you can cancel your trip up to 48 hours before the day of arrival (local time). Please contact the provider with whom you booked. Did you book directly with our hotel? Please contact us directly via frontdesk@thealfredhotel.com of telephone number +31 20 673 3141.

For non-refundable rates, you will not get your money back if you cancel. In certain cases you can change your reservation or receive a voucher for the value of your stay and spend it on a reservation later in 2020 or 2021. Please contact our reservations department by email: frontdesk@thealfredhotel.com. We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.

Is contamination known among our employees or guests?
There have been no cases of contamination with any of our employees or guests. We remain highly alert to the health of our employees and guests. We continue to closely follow any developments, measures and regulations regarding the corona virus and we are committed to inform our employees and guests as well as possible.

What measures have been taken by the Dutch government?
The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed: https://www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19.